Refund PolicyClub H2o MTL and QC
H2o Refund Policy
Normally, the following refund policy applies.
In accordance with the rules of the Quebec Consumer Protection Office, you may cancel your package under the following conditions:
1. Before the start of the package
If the cancellation is made before the start of the package, no fee will be charged and the amount paid will be refunded to you.
2. Within a period less than or equal to 1/10 of the package
If the cancellation is made after the start of the package, but within a period corresponding to 1/10 or less of the total duration of the package, the club may require payment of an amount equivalent to 1/10 of the total package price.
3. After a period exceeding 1/10 of the package
If the cancellation is made after the start of the package and after a period exceeding 1/10 of its duration, no refund will be given, except in the case of duly justified medical reasons.
Refund request
Any cancellation or refund request must be submitted in writing
Olympic Basin, Parc Jean Drapeau
Practical information – Olympic Basin
Our activities take place at the Athletes’ Quarter at Parc Jean-Drapeau, an exceptional site dedicated to water sports.
Paid parking available nearby
Metro access: Jean-Drapeau station, approximately a 10-minute walk (see directions)(see direction
BIXI bike station on site
Full changing rooms available
Training sessions take place on the Olympic Basin, a safe and controlled venue built for the 1976 Montreal Olympic Games and now recognized as an international-caliber training facility.